Kelsey Crockett - Infrastructure Engineer

Summary

Extensive experience in IT-related environments with customer-facing skills. Develop technical solutions to new or highly complex problems that cannot be solved using existing methods in business processes. Seeks the perspective of everyone involved in a situation, recognizing and encouraging the behaviors that contribute to teamwork.

Experience

Co-founder, Head of AI and Unified Solutions

Ignify

August 2025 - Present

Leading AI research and development for a class-based education mobile app, evaluating and integrating cutting-edge AI tools and libraries to enhance learning experiences.
Testing and implementing audio processing solutions using Librosa and OpenAI Whisper for advanced speech recognition and analysis capabilities.
Evaluating and integrating VideoSDK to provide robust video conferencing and chat functionality for real-time classroom interactions.
Architecting and testing AI solutions on AWS Bedrock, leveraging cloud infrastructure for scalable and reliable deployment.
Collaborating closely with platform engineering teams to ensure seamless integration of AI components with the broader application architecture.
Gathering feedback from cross-functional team members to refine and optimize proposed AI solutions, fostering a collaborative development environment.

Infrastructure Engineer

Cognizant Robotic Automation Services

May 2022 - Present

Significantly enhanced throughput of client-specific Robotic Process Automation (RPA) solutions historically by up to 200%, driving remarkable efficiency gains and accelerating overall productivity.
Configure virtual environments, servers, and network components to ensure optimal performance and scalability for RPA systems.
Managing backups, disaster recovery planning, and business continuity strategies for RPA systems to minimize data loss.
Conduct capacity planning and performance monitoring to identify and resolve infrastructure bottlenecks and optimize resource utilization.
Collaborating with cross-functional teams to gather requirements and translate them into infrastructure design specifications.
Implementing and managing security measures to protect RPA infrastructure, including access controls, data encryption, and vulnerability assessments.

Sr. Automation Operator

Cognizant Robotic Automation Services

January 2019 - May 2022

Management, maintenance, and support of automation software.
Generated approximately $150,000 revenue per month through overall individual client load.
Performed SQL queries to extract data and generate reports for internal and external use.
Work directly with business analysts and automation engineers for developing new processes and implement Change Control for updated processes.
Provided customer service internally and externally through multiple communication channels.
Safely accessed secure PHI/PII information through Citrix VDIs, maintaining strict data privacy and compliance.

Education

Bachelor of Arts - Mass Communication & Journalism

Augsburg University

2006

Skills

Cloud & Infrastructure

AWS Azure VMWare Citrix

Development & Automation

PowerShell C# SQL Selenium Linqpad

Tools & Platforms

Jira ZenDesk Microsoft SQL Database Remote Desktop

Methodologies & Certifications

SCRUM HITRUST Certified HIPAA Trained Root Cause Analysis

Healthcare Systems

Facets QNXT Encompass QicLink

Kelsey Crockett (He/Him)